DOES YOUR “FRIENDLY NEIGHBORHOOD” CRM VENDOR DELIVER EXPERIENCE THAT YOUR CUSTOMERS WANT?
You’ve invested millions in CX initiatives, but your customers still rate their experience as “average”.
Frustrated customers complain on social media, but seldom are their issues resolved. No longer; Audetemi accelerates and enhances the client service experience by meeting the customer where they are, when they need support.
Your customers love their smartphones and use them for far more than just placing phone calls. They text, chat, video, photograph, and use social media – voice falls dead last. Don’t force them to come to you. Reach out and address their need for support on their smartphones. Deliver a differentiated experience without them having to place a call.
Customer service is fast becoming irrelevant as it forces customers to navigate away from their smartphones to distant webpages, or makes them wait on phone to be connected.
The old vision of “Customer Experience” is limited to the “bringing ecosystems together” vision of packaged CRM.
We offer a new CX vision for the mobile age:
Help customers where they are, when and how want… period.
WE CALL THIS VISION “AUDETEMI” OR “LISTEN TO ME.”
The new Customer Experience listens to customers, and provides a platform to connect them with enterprises instantaneously. In order to realize this vision, we bring customer service to the customers – on their mobile devices.
Our platform transforms customer service to make it proactive and relevant to the shifting needs of consumers who increasingly rely on their smartphones and desire quick, valuable engagement with product and service providers.
So, come and check us out at www.audetemi.com. Learn how you can:
At Audetemi, we do not sell CX, we deliver it.